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went on the Dominican Republic on holiday with my wife and son on july31 til aug seventh 2015 experienced a good time until finally time and energy to go dwelling, the flight leaving to the aug7th had a delay for 8 hrs for departing to Miami then suppose to connect and head over to dulles airport.
My Mother had a worst practical experience with AA flight.my Mom is 81 yrs.outdated Woman who isn't going to communicate English.We asked for wheelchair guidance due to her arthritis and also a language dilemma.We had reconfirmed out request prior to her departure and a couple of days just before all jointly 4 moments.At DFW airport she necessary to improve airplane.She got from the airplane and was instructed to look ahead to a wheelchair aid.Right after waiting around very long time no person came to help her.Due to not getting a wheelchair support in time she missed her connecting airplane to N.J.Someway she deal with to obtain a airplane but not till following morning.Agent was helping her to help make an arrangement for her to stay right away at the Airport.
we constantly fly united. generally. recently, nonetheless, we experienced the chance to purchase a A lot lessen fare on-line as a result of american airlines. now i see why it was reduce — consumer service was atrocious, the website didn’t get the job done appropriately, And that i misplaced out on a great offer.
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I just bought off the phone with Connie Sanders while in the DFW Business office. I asked for her name for the reason that she was so kind and helpful to us. I've not often encountered another person so helpful and caring. If all your Reps could be like her you would have an excellent airline.
We'd like a created verification from American Airways to procedure our cruise coverage declare. Stating the conditions of delays about the working day we traveled to board our ship.
Don't just had been we not seated in Business as advised, we quickly uncovered the movie technique and WiFi was failing to operate and we would not have the ability to listen to tunes or films all through our 10 hour flight. I normally look ahead to savoring motion pictures on prolonged flights.
Clients who want to go with or complain to American Airways can Call the corporate Office environment at:
Very last month, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t tell you more than enough about the superb service I acquired. I requested a wheelchair for both of those airports as well as the chair and attendants had been correct there and went previously mentioned and outside of the decision to duty.
It’s fascinating to me that it's got arrive at this avenue. I have carried out quite a bit of investigate On the net to attempt to find an E mail Tackle that would drop by the corporation immediately.
I are an AA buyer for more than 25 many years. Your service happens to be disappointing to state the the very least. It can be in all parts of service from check in to , tavel to baggage managing.
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